# Customers are making choices every second. Your decisions need to keep pace. Inventory imbalances, shrinkage, third-party vendor risk and margin pressure are the constant backdrop of retail operations. AI agents that run continuously across your supply chain, store operations and vendor ecosystem turn reactive retail into intelligent retail. **$112B** Annual retail shrinkage globally from theft and operational loss _-National Retail Federation, 2024_ **40%** Stockouts predictable and preventable with continuous inventory AI _-Gartner Supply Chain Research_ **3×** Higher vendor risk detection rate with continuous monitoring vs. periodic assessment **10×** Faster to build retail AI products on SERAA Cortex vs. custom development ## What it costs to leave this as it is. ### MERCHANDISING ### Inventory that is simultaneously overstocked and out of stock Excess stock sits on slow-moving items while fast sellers run short, eroding margins. Demand signals exist in POS data, but traditional planning cycles cannot translate them into timely replenishment decisions. ### LOSS PREVENTION ### Shrinkage that your current systems cannot see in real time Organised retail crime, third-party risk and administrative errors drive a $112B shrinkage problem. Current tools detect incidents post-facto; agents monitoring transaction patterns and operational data enable real-time detection. ### PROCUREMENT ### Vendor and supplier risk that threatens your promotional calendar Supplier delivery failures, financial stress and quality issues exist within vendor bases but typically surface too late to react. Risks materialise during critical promotional periods or peak seasons. ### DIGITAL COMMERCE ### Customer data that sits in silos and never drives real-time decisions Transaction data, loyalty information, browse behaviour and service interactions remain fragmented across systems with incompatible data models, preventing unified real-time personalisation. ### INTERNAL AUDIT ### Procurement inconsistencies and operational waste that compound silently Thousands of vendor relationships and millions of transactions create environments where procurement anomalies, duplicate payments and wasteful spending hide. Manual sampling misses what happens continuously. ### IT SECURITY ### Securing a distributed POS and customer data environment POS systems, e-commerce platforms, loyalty databases and supply chain infrastructure create expansive attack surfaces. Breaches exposing customer payment or loyalty data carry regulatory and reputational consequences. ## Governed agents on the retail workflows that leak value. ### 01 LOSS PREVENTION ### Retail fraud, waste and loss prevention Catch shrinkage, procurement fraud and operational waste before the quarter-end report. SERAA Axon monitors vendor invoicing, employee transaction patterns, returns abuse and procurement approvals continuously. ### POWERED BY SERAA Axon ### 02 VENDOR HEALTH ### Retail vendor and supplier risk Know when a supplier is going to fail your promotional plan before they do. TPRM monitors your vendor base continuously for financial health, delivery performance, quality compliance and contractual adherence. ### POWERED BY TPRM ON SERAA CORTEX ### 03 COMMERCE FABRIC ### Retail data unification One clean data foundation across POS, loyalty, e-commerce and supply chain. SERAA Cortex connects and reconciles your transaction systems, loyalty platform, e-commerce data and supply chain records; AssuraDQ keeps it clean and consistent. ### POWERED BY SERAA CORTEX + ASSURADQ ### 04 REPLENISHMENT AI ### Inventory and supply chain intelligence Stock the right product in the right place before the stockout happens. Agents monitor POS velocity, seasonal patterns, supplier lead times and promotional calendars to surface replenishment signals and markdown opportunities early. ### POWERED BY MULTI-AGENT ORCHESTRATION ## Three ways in, depending on who is asking. DIGITAL COMMERCE ### BUILD PROPRIETARY ### For CTOs, digital commerce and development teams Build your own retail AI products on SERAA Cortex. 10× faster. Agent Work Bench for building retail-specific intelligence and automation agents. Data Quality to unify POS, loyalty, supply chain and vendor data. Agent Test Bench to validate agents before they influence pricing or replenishment. ### POS UNIFICATION LOYALTY INTEGRATION TEST BENCH LOSS PREVENTION ### DEPLOY READY-BUILT ### For operations, loss prevention and procurement leaders Deploy ready-built products, configured for your retail environment. TPRM adapted for your supplier base, private label partners and logistics network. Retail operations change management and store team adoption support. Seasonal performance tuning through the Agent Control Tower. ### TPRM SHRINKAGE AI STORE ADOPTION RETAIL EXECUTIVES ### CO-DEVELOP ### For retail executives with a specific operational challenge Bring your retail challenge. We will build the solution. Business problem definition with your merchandising and operations teams. Data discovery across your full retail technology stack. Rapid product build using SERAA Cortex as the development foundation. Pilot deployment before rollout. ### MERCHANDISING STORE PILOT FULL ROLLOUT ## Already built, already running. ### RETAIL SUPPLY LABEL LOGISTIC ### RETAIL VENDOR AND SUPPLIER RISK ### TPRM Monitors your vendor and supplier base continuously for financial health, delivery performance, quality compliance and contractual adherence. Risk scores update in real time, so procurement gets early warning before a promotional commitment is missed. ### VENDOR FINANCIAL HEALTH DELIVERY PERFORMANCE PRIVATE LABEL RISK LOGISTICS PARTNER RISK ### CONTINUOUS MONITORING > Loss exposure & supplier query... POS LOYALTY ERP ✓ Peak Season Supplier Risk Ready ### OPERATIONAL AND VENDOR RISK INTELLIGENCE ### SERAA Axon Your executive team gets a natural-language interface to the full operational and vendor risk landscape from top loss exposure categories to supplier concentration ahead of peak season, without dashboards that need interpreting. ### OPERATIONAL RISK VIEW SUPPLIER CONCENTRATION NL QUERY INTERFACE EXECUTIVE BRIEFINGS ### REASONING ACTIVE ### POS LOYALTY ECOM RETAIL STACK RECONCILED DATA ### RETAIL DATA FOUNDATION ### Data Quality Before any retail AI can work, your data must be clean, connected and consistent across POS, loyalty, e-commerce and supply chain. Data Quality ingests and reconciles your full retail stack into one foundation. ### POS DATA UNIFICATION LOYALTY INTEGRATION E-COMMERCE DATA SUPPLY CHAIN RECORDS ### REAL-TIME SYNC ## The four components behind these workflows. ### [SENSE **SERAA Pulze** \\ Signal your systems never recorded. \\ Explore Pulze →](/content/products/pulze/index.html) ### [EVALUATE **SERAA Axon** \\ Reasoning across everything you own. \\ Explore Axon →](/content/products/axon/index.html) ### [REMEMBER **SERAA Synapse** \\ Memory with a human in the loop. \\ Explore Synapse →](/content/products/synapse/index.html) ### [ACT **SERAA Cortex** \\ The operating system for agents. \\ Explore Cortex →](/content/products/cortex/index.html) ## Straight answers on disruption, integration and control. How do you detect shrinkage and fraud without disrupting store operations?+ Our solution operates on your transaction data, vendor invoicing records and operational systems without requiring changes to store operations or POS configurations. It ingests data through the data foundation layer, analyses patterns continuously in the background, and surfaces anomalies for your loss prevention and audit teams. Store staff and customers are entirely unaffected. Typical detection rates for organised fraud patterns improve by over 40% compared with rule-based systems within the first twelve weeks. Can the platform handle seasonal scale during peak trading periods?+ Yes. Elastic compute scaling handles peak promotional loads without pre-provisioning or capacity planning cycles. During peak trading, the platform scales to process higher transaction volumes, more concurrent agent workloads and increased vendor data feeds without performance degradation. Your agents continue monitoring regardless of transaction volume. How does TPRM help with private label supplier risk specifically?+ TPRM is configured with your private label supplier taxonomy, production lead times, quality certification requirements and contractual commitments, then monitors each supplier continuously for financial distress, quality lapses, production capacity changes and delivery performance. For private label specifically it tracks raw material supplier health at tier two, where private label disruptions typically originate, rather than only the direct relationship. How does the platform integrate with existing retail ERP and POS systems?+ Through direct API connections, file-based data feeds and our retail integration partner network. We support major retail ERP platforms including SAP Retail, Oracle Retail and Microsoft Dynamics, as well as common POS systems, e-commerce platforms and loyalty management systems. The data foundation layer with Data Quality handles normalisation and reconciliation across all connected systems. We do not require replacing existing infrastructure. What does a pilot deployment look like for a retail chain?+ A typical retail pilot deploys into a representative subset of your business, usually a specific region, banner or category, before full enterprise rollout. This lets us configure detection models to your vendor patterns, transaction volumes and operational workflows before scaling. Pilots run eight to twelve weeks and produce a concrete evidence base before the rollout decision. The pilot environment is production-grade, not a sandbox. How do you protect loyalty program data specifically?+ We monitor loyalty platform access patterns, API call behaviours and credential usage continuously, identifying account takeover attempts, mass redemption anomalies and unauthorised access in real time, before points are drained or customer data is exfiltrated. For retailers running loyalty across multiple channels we correlate threat signals across in-store, e-commerce and mobile app touchpoints to catch coordinated attacks single-channel monitoring would miss. ## Retail problems are solvable. Thirty minutes against a real problem in your estate, led by the engineers who built the platform. We will tell you which layer you need first and which you do not.